Work Order: Work Order Software

Published 15/12/2024

Work Order Software: Setup, Guide and System

Work order software is a digital platform that helps businesses streamline their work order management process. It enables businesses to create, manage, and track work orders quickly, efficiently, and accurately. It is an important process for managing maintenance and to help manage and track a high volume of work orders. It allows businesses to create and manage individual work orders quickly and easily and to monitor the status of each work order, ensuring that it is completed on time and to the customer's satisfaction.

Settingup an end-to-end Work Order System
An effective Work order software system helps businesses and organisations that issue, track and manage work orders provide a better customer service, improved manage maintenance issue management and streamline accountability on contractor works, updates and progress on logged work orders.

By managing and tracking work orders, businesses can ensure that they are completing each work order promptly and accurately. This helps businesses maintain a good level of maintenance service, as facility managers, property managers and building owners will be able to get on top of the work orders being logged for their facility and ensure they are actioned, tracked and documented in a timely manner and with accountability. It helps businesses save money by streamlining the entire process and ensure works are tracked and actioned. By automating the process, businesses can reduce the amount of time and money spent managing and tracking work orders and they can improve the way they engage contractors and receive updates on their works through a more systemised process. Contractors can receive work orders directly to their phone and be better able to see what works they have been assigned, priorities and better able to provide ETA's on parts, works being done or completions.

View Work Order Forms, Registries and Templates

Best Features for a Work Order Platform

There are several key elements that can make a significant impact on the efficiency and effectiveness of your business operations. From customizable templates to real-time updates and notifications, a top-notch work order platform should offer a range of features designed to streamline processes and improve overall productivity. In addition, integration with other business systems, such as asset management and inventory control, can provide a comprehensive solution that meets all your operational needs in one place. Ultimately, selecting the best features for a work order platform is crucial for optimizing workflow and ensuring seamless communication across your organization.

The Work Metrics Work Order platform is a highly customisable work order maintenance management software that is fully integrated into the compliance process for the ultimate maintenance management meets contractor management.
Why is the contractor coming in on site in the first place? The Work Order product is our maintenance management software for managing when and why a contractor is engaged to perform a job activity on site. See more on what is a work order and why work order software is important.

Log Maintenance Work Requests

Assign as Work Orders

Work Order Management

Work Request form

Create and assign as a work order

Assign work orders to preferred and inducted contractors

Comprehensive work order management

Asset management and registries

Tenant management

Building owner dashboards

Building Work Order System

Preventative Maintenance

Preventative Maintenance Plan

Construction Work Orders

Contractor Work Order Software

Tenant Work Order system

Flexible Work Order System
Having a flexible work order platform is critical for adapting to evolving operational needs. Customizable workflows, user permissions, and approval processes empower organizations to tailor the system according to their specific requirements while maintaining security and compliance standards. Furthermore, automated scheduling and dispatching functionalities optimize resource allocation and minimize downtime, enabling businesses to deliver timely services with minimal disruption. By incorporating these versatile features into a work order platform, businesses can achieve greater agility and responsiveness in addressing their operational challenges.

Ensure only compliant contractors are assigned a Work Order

Fully integrate the contractor management and compliance process to Work Orders and maintenance management

Prevent non compliant contractors being assigned a work order

Integrate real-time verification checks around insurances and certifications

Fully integrates with the Online Induction system

Integrated options around contractor management and contractor prequalification

Work Request System

There are lots of ways you can run the platform, from enabling tenants, building or facility contacts to report a work request when a maintenance item is needing action through to custom work request workflows specific to your organisation, facility or building.

- Tenant work request form
- Capture maintenance requests in real-time
- Greater data capture of all types of maintenance issues
- Building, facility or site specific or are across an entire portfolio
- Planned maintenance, preventative maintenance with automatic scheduling of work orders
- Track cost totals, set cost limits for approvals or centralise quotes
- Setup preferred contractors with automatic job assignment

Work Order dashboards for owners, facility managers and property managers

Specific role based work order dashboards

Custom to portfolios or sites

Work Orders by Type

Breakdown of contractors assigned work orders

Custom defined dashboards

Centralise documentation

Financial Reports, Rent Review Reports, Arrears Reports, Lease Expiry Reports, Property Inspection Reports, Audit Reports, Minutes and meetings, Plans, Commercial Leases, Residential Leases, Tenancy Schedules and even Building Photos.

Strata Management

Manage and centralise strata proposals through to a registry of council members, interactive to do list and council dashboard

Building Maintenance Software

Setup a work order portal for specific buildings and facilities for tenants to report work orders to the building management.

Perfect for building, asset and portfolio management

Create an interactive asset registry for a building or facility, tenant registry, manage contractor costs, quotes, preventative maintenance through to work order history and trends

Work Order Maintenance Management

From logging an initial work order through to assigning to a contractor, providing job updates, viewing a history of tasks related to the work order, uploading documentation, quotes, notes, materials and closing the work order, moving it to the completed and closed work orders list.

See how Work Order Software can work for your organisation

Contractor Work Order Portal

Contractors can have their own dedicated work order registry for what are their currently assigned and active work orders to action. They can provide further updates, flag when a work order is complete and more.

- Contractors can track assigned work orders
- Manage work orders from their mobile device and provide updates while in the field
- Integrate with our contractor sign in system

Work Order Software Setup Guide

The first step in setting up a work order workflow is to create your work order system. This should include a way to track and assign tasks, as well as a way to track progress and completion. The system should also include a way to record the costs associated with each task, such as labor and materials.

The next step is the process you want in place for how you assign tasks to the appropriate personnel (could be contractors or your own maintenance staff). This should be done in a way that ensures the tasks are completed in a timely manner and that the resources needed are available. This could involve assigning the tasks to a specific individual or to a team of individuals.

After this, it's all about establishing a system for tracking the progress of tasks. This could involve tracking the progress of tasks and provides updates to the individuals assigned to them. This system should also provide a way for team members to communicate with each other about tasks and their progress.

Enable staff to report Work Orders for maintenance issues in the workplace

It is essential to enable staff to report maintenance issues in the workplace in order to ensure the health and safety of employees, maintain a safe and efficient working environment, and enhance the overall productivity of the organization.

The health and safety of employees is paramount in any workplace. By providing staff with the opportunity to report maintenance issues, potential hazards can be identified and addressed quickly and effectively. This could include anything from faulty wiring, to water leaks, to broken furniture. By making it easy for staff to report maintenance issues, the organization is taking an active role in protecting employees from potential danger.

Maintaining a safe and efficient working environment is also critical in any workplace. When maintenance issues are left unchecked, they can lead to disruption and decreased productivity. For example, a broken air conditioner can lead to uncomfortable working conditions and a decrease in production, while a malfunctioning elevator can lead to delays and congestion. By enabling staff to report maintenance issues, organizations can ensure that any potential issues are addressed as quickly as possible, minimizing any disruption.

Enabling staff to report maintenance issues can also help to enhance the overall productivity of the organization. When staff are provided with the opportunity to report any maintenance issues they encounter, it can prevent more serious problems from

Enable customers or residents of a facility or residential area to report Work Orders

Enabling residents or customers of a facility or residential area to report maintenance issues is incredibly important for the overall health of the space. Residents should feel comfortable and safe in the area, and maintenance issues can create an environment of fear, discomfort, and even danger. If a resident is able to report an issue, it can be quickly and efficiently addressed, allowing the resident to feel safe and secure in their environment.

Maintenance issues can lead to larger, more expensive problems if they are not addressed in a timely manner. For example, a small leak in a roof can quickly become a large, costly repair if it is not attended to. Allowing residents to report issues quickly will help to prevent large-scale damages to the facility.

Enabling residents to report maintenance issues also allows for transparency within the facility. If a resident is able to report an issue, they can be sure that it is being addressed and that the issue will be resolved. This transparency allows for trust between the facility and its residents and customers.

Having a system for maintenance reporting can help identify areas of the facility that need improvement. If an issue is reported multiple times, then it may be an indication that a more significant repair or renovation is necessary. Maintenance reporting

See how Work Order Software can work for your organisation